How IT Companies Can Effectively Manage Client Hardware

By Richard J Tubb

Despite the emergence of "The Cloud", local hardware will always be required. Even the most basic small business client has a router, a network switch, a PC and one or more printers. Other clients may have Firewalls, Servers, Plotters, Multi-Function Units and any array of other hardware - most of it IP-enabled.

Multiply that by multiple clients, and you've got an awful lot of hardware that becomes really easy to waste a lot of time and effort trying to manage - if you're not organized.

From Chaos to Order

The first step in bringing order to the chaos is to buy a Label Printer. My personal favorite is the P-Touch Handheld range from Brother. Anything that you can easily carry with you, plug into the mains (battery operated is fine - but batteries run out, and you then start to forget to label things) and print labels will do the job. If you have more than one engineer, buy them all label printers and get them to label them with their own names - they'll be more inclined to look after them.

Next, organize a time for an engineer to visit client sites with his labeler at the ready - grabbing and labeling anything and everything with a power plug on the end and making a written note of each to take back to the office.

(Talking of power plugs, get your engineers into the habit of labeling these too, especially servers. Clearly knowing which plug belongs to a PC and which to a monitor is a real benefit when you're crawling under a dark desk on a dirty floor trying to work out what to unplug and what not to.)

Why Labels?

But why bother labeling things?

Firstly, you're acknowledging the existence of a device. If it's labeled, you know about it and can document it for future reference.

Secondly, when new hardware "mysteriously" appears at a client site and a client calls you for support on it (probably outside your support contract) you can save yourself a heap of time trying to work out why Windows 7 Home Edition is installed on it rather than a Business O/S.

Thirdly, labeling hardware speeds up the support process. If a user telephones the Helpdesk to say they can't print to "That printer in the corner of the office", then you can ask them to read the label and quickly identify which printer it is that they're trying to print to.

What to label?

What the label says depends on the hardware, but the label should help you easily identify the hardware in question. Some examples:-

• PCs - Workstation name, Fixed IP address (if applicable)
• Servers - Server name, Fixed IP address, Domain name
• Routers/Firewalls - External IP address, Internal IP address
• Network Switches - Internal IP address, Management IP address
• Local Printers - Locally attached Workstation name
• Network Printers - Fixed IP address, Queue Name (//Server/Queue)

We're not going to worry about Workstation and Server naming schemes, IP address ranges or any other standards just yet. Right now we're focusing on documenting what's already out there.

In some cases the engineer won't be able to identify network equipment. Rather than ignore the hardware, they should label it as "unidentified" and raise a support ticket or make a written note to investigate how to identify it later.

This takes some time, especially if you have a lot of clients - but it's time well spent. You should make this type of 'discovery work' a part of the on-boarding process of every new client, as the time spent discovering hardware now will pay dividends when you're supporting that same hardware later - perhaps in a time-sensitive situation.

Document your findings

Going forwards, make it a policy that from now on, every piece of hardware you deploy to a client site should have a label on it.

Document your findings. If you have an RMM tool such as GFI Max, then you'll already be able to scan networks for devices. Supplement this automated information with your own findings.

Pretty soon you'll have a good overview of the hardware at all your client sites. It'll make supporting the client, both remotely and on-site, a *lot* easier.

The use of the labeler as a force of good doesn't stop there.

Hardware in the Workshop

Whenever an engineer brings a piece of hardware back to the Workshop for troubleshooting, it needs to be labeled. You might label it with the client's name, a brief overview of the issue, and if you're using a ticket system, the ticket number.

This might sound obvious, but how many times do engineers walk back into the office, drop off some faulty hardware and then get distracted by something else? In this scenario, a colleague may be left scratching his head over who the hardware belongs to and why it's here, or worse, think the hardware is "spare" and go and re-use it for another job they are working on...

Talking of spare hardware - it's worth creating a process to deal with this too. I like to create an area of the workshop that is specifically for Hardware under Repair, Hardware under testing, and Hardware for disposal. Then, as hardware comes in...

If it's hardware that is to be sent back to a manufacturer under RMA, it's labeled as such and placed in the "Under Repair" area of the workshop.

If it's hardware that may be faulty and required testing, a ticket is raised for this and it's labeled as "For Testing" and labeled with the appropriate ticket number. The hardware is then placed in the "For Testing" area, and you can confidently give your newly employed Junior Technician something productive to do on his first day in the office.

If it's hardware for disposal, it's labeled with the fault and marked as "For Disposal". It's placed in the "For Disposal" area of the workshop and once every few weeks you arrange for a specialist IT disposal company to collect the pile and dispose of it in an ethical and environmentally-friendly fashion.

Save Time With Labels

The amount of time IT companies can waste trying to re-use faulty hardware that has simply been left lying around, or re-testing known faulty equipment is mind-blowing.

A simple system of labeling such hardware saves hours of wasted time.

I hope this article has helped to describe how armed with a label printer you can build the basis of a series of systems that lay out how your business deals with client hardware.

About the author

As the former owner of an award winning IT Managed Service Provider, Richard Tubb works with MSPs to help them increase sales, take on employees and build up relationships with key industry contacts. You don't have to do it alone any more - contact Richard and have a chat about your needs and how he can help you.

For more news and advice on how to grow your IT business, then sign-up for free articles from Tubblog athttp://www.tubblog.co.uk/subscribe_to_tubblog

Discover How An Offshore Account Helps Protect And Grow Your Income

By Ravindr Deshpande

An account has long since been a subject of great curiosity and debate. Here we discuss what you gain when you open an account - protection from high taxes and creditors, stability and freedom to make your wealth grow. You can open a bank account by first having an offshore structure and then opening an account in its name.

The 5 Advantages of Offshore Account

Advantage 1 - Less Tax And More Control

An offshore account offers a tax advantage when it belongs to an offshore structure/offshore entity. The offshore entity you may form can be an offshore company such as an International Business Corporation, a limited liability company or partnership, a Trust or a Foundation.

Depending on what tax laws apply to you these forms of companies or entities offer significant advantages in income and wealth tax as compared to an individual personal tax rate. They also offer advantage in terms of other government duties/levies when transactions such as sale, purchase or transfer of assets happen.

An account can hold the proceeds from these transactions. Another advantage is that since the account is offshore there is no deduction of tax at source. Tax if applied can be paid when settled as payable. An account thus offers a comforting sense of control over your money.

Advantage 2 - Protection from Creditors

In many legal disputes the creditors can get a court order from the first court to appropriate the liquid assets of a debtor even if the case goes to appeal in the next court. This order is difficult or nearly impossible to execute when the debtor has an account in which he holds liquid assets.

This gives you respite from your creditors until the dispute is settled and also provides you a bargaining edge. Thus your assets are protected from your creditors if you hold them in an offshore account.

Advantage 3 - Protection From Unstable Regimes

Most of the offshore accounts are located in small but stable countries whose national income is derived from providing dependable business and banking environment. Political instability in your home country can be risky to your assets.

There is a fear of account being frozen, your money being appropriated, or your money not going to your descendents smoothly. An offshore account is a great respite from these fears.

Your assets, your wealth remains safe in a stable jurisdiction unless you are implicated in a serious criminal offense. Stability is one of the most common causes why people want an offshore account.

Advantage 4 - Higher Returns

Your offshore account is capable of giving you a higher return on two counts. You may be offered a higher interest rate when compared to your home country. And you may be able to open an account that holds several currencies.

This multiple currency facility may afford you freedom to transfer money from one currency to another and maximize your gains. Many jurisdictions offering offshore account have banks which attempt to attract clientele by offering higher interest because of their lower costs and higher competition.

Advantage 5 - Freedom And Confidentiality

Bank accounts offshore are chosen by most because they are confidential. In your home country you may not be able to keep your wealth away from prying eyes. To keep your money securely locked in a confidential location you will need to choose an offshore jurisdiction.

Most offshore accounts are owned through confidential entities. Hence they offer you another collateral advantage. You can transfer the money to other locations in the world without the hassle of paperwork of exchange regulations and costs that this may entail in your home country.

This freedom of transfer is a great advantage in fund management and investment planning. Thus apart from confidentiality you also have access to many more investment options if you have an offshore account.

We Can Answer All Your Questions Patiently. Have Us Contact You By Clicking Here: http://www.varaluae.com/offshore-company-formation-dubai-contact-us/